Refund Policy
Your satisfaction is our priority at AianVincent Martia Shop. If you’re not completely happy with your purchase, we’re here to help resolve any issues and ensure a smooth refund or exchange process.
Eligibility for Refunds & Returns
- Products must be returned in their original, unopened condition and packaging.
- Requests for refunds or exchanges must be made within 7 days of receiving your order.
- Proof of purchase is required (e.g., receipt or order confirmation).
- Certain items, such as sale products or opened skincare, may not be eligible for return due to health and safety regulations.
How to Request a Refund
Please contact our team via contact@aianvincentmart.com or call +63 936 785 4320 within the return period. Provide your order details and reason for return. We will guide you through the next steps and verify your request.
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days, using your original payment method whenever possible.
- Shipping fees are non-refundable unless the product is defective or the error is ours.
Damaged or Incorrect Items
If you receive an item that is damaged or not what you ordered, please reach out to us immediately. We will resolve the issue quickly by offering an exchange, replacement, or full refund as appropriate.
Customer Care
We value your trust and feedback. If you have questions or concerns about our refund policy, please contact us. Our team will do everything possible to make things right.